Email Alert – Customer & Agent
2ConnectMe backend server will send email to agents and customers where certain pre-defined condition occurs.
- Email sent to administrator when agent private profile is edited and saved.
- Email sent to agents and customer when customer “Add Alert” during waiting for agent to answer. Require to enable settings in Private Profile of Agent and Chat Room Settings as shown below.
- Settings in Chat Room – Chat Assignment as shown in the previous section above: