Term Of Service

Last Updated: November 10, 2026

Welcome to 2ConnectMe. Please read these Terms of Service (“Terms”, “ToS”) carefully before downloading, installing, or using the 2ConnectMe mobile applications, desktop applications, or web platform (collectively, the “Service”) operated by 2ConnectMe (“us”, “we”, or “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you do not have permission to access the Service.

  1. DEFINITIONS
  • “Provider” refers to businesses, independent consultants, experts, or agents who use the Service to offer video consultations, chat rooms, or remote desktop technical support.
  • “Client” or “Guest” refers to end-users who connect to a Provider through the Service for the purpose of receiving consultations or support.
  1. ELIGIBILITY AND ACCOUNT REGISTRATION
  • Age Requirements: In case the service functions as a business utility tool, users must be at least 18 years old, or the legal age of majority in their jurisdiction, to register an account as a Provider. Or in case the service as a normal personal chat tools, there is no age requirement.
  • Account Security: Providers are responsible for safeguarding their account credentials and for any activities or actions under their account.
  1. SERVICES PROVIDED & FEES
  • Platform Utility: 2ConnectMe provides an automated infrastructure enabling Providers to host video, voice, and text consultations, execute remote desktop control sessions, and process automated client billing.
  • Service Fees: We charge a transactional platform fee (e.g., 3% to 10% depending on the active service plan) on client-billed consultation fees processed through our payment gateway integrations. Fees are non-refundable once a paid session is completed.
  • No Commercial Guarantee: We do not guarantee a specific volume of traffic, registrations, or client revenue for Providers utilizing the platform.
  1. REMOTE DESKTOP & SCREEN RECORDING COMPLIANCE
  • Consent Mandate: The Service includes features allowing remote mouse/keyboard control and session audio/video recording. Providers must obtain explicit, documented consent from the Client/Guest before initiating a remote control or recording session.
  • Liability Limitation: 2ConnectMe acts solely as a technical conduit. We accept zero liability for data loss, operating system disruption, unauthorized system access, or damages resulting from a Provider exercising remote desktop control over a client’s device.
  1. PRIVACY & REGULATORY COMPLIANCE

We take data integrity seriously. Both Providers and Clients acknowledge that data processing is governed by our Privacy Policy and international regulatory standards:

  • Hong Kong PDPO Compliance: For services operated or utilized within Hong Kong, all collection, storage, and processing of personal data comply strictly with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).
    • Providers act as Data Users and must ensure they have a lawful basis for collecting client data.
    • Session recordings containing personal identity markers must be stored securely and deleted when the original purpose of collection is fulfilled.
  • US HIPAA Compliance: For Providers operating within the United States healthcare sector or handling Protected Health Information (PHI):
    • The Service provides technical safeguards (end-to-end encryption channels) designed to assist with Health Insurance Portability and Accountability Act (HIPAA) compliance.
    • Covered entities requiring a Business Associate Agreement (BAA) must execute such an agreement with 2ConnectMe prior to transmitting PHI over the network.
  1. INTELLECTUAL PROPERTY

The Service and its original content, features, functionalities, and source code are and will remain the exclusive property of 2ConnectMe and its licensors. Our trademarks, logos, and brand elements may not be used in connection with any product or service without our prior written consent.

  1. PROHIBITED USES

You agree not to use the Service:

  • For any unlawful purpose or to solicit others to perform unlawful acts.
  • To transmit or upload malicious code, viruses, or spyware.
  • To trick, defraud, or mislead other users, particularly concerning automated consultation fees.
  • To provide un-moderated, harmful, or abusive content during live interactions.
  1. TERMINATION

We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

  1. LIMITATION OF LIABILITY

In no event shall 2ConnectMe, nor its directors, employees, or partners, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.

  1. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions, unless local healthcare or data privacy mandates (such as US HIPAA) dynamically govern regional data handling sub-components.

  1. CONTACT US

If you have any questions about these Terms, please contact us at:

  • Email: support@2connectme.com
  • Website: https://2connectme.com