2ConnectMe provides an identity hidden contact channel for your anonymous customers and sales leads
- Each chat room comes with a out of box contact form with URL for public access.
- The identity of the anonymous users on public internet and your service staff agent are hidden.
- Service staff can answer chat from a normal browser, 2ConnectMe app or WhatsApp.
- Only those service staff with knowledge skillets, e.g. product, service, can answer the required chat.
- Effortless integration of Click To Call button on website and Email.
2ConnectMe empowers you with a contact form for anonymous chats
In anonymous chat, the calling party, i.e. the website anonymous visitor, does not know which agent will answer his chat and does not require to install 2ConnectMe app. Instead, it all starts with a CONTACT FORM where the anonymous can click the chat button to ask an agent for assistance.
Your anonymous join chats only through normal browsers without registration needed
No App software installation is needed. Your anonymous friend just click the Url link of your Private Chat Room in the invitation email. He is able to join the chat with you through a normal Browsers. The anonymous chat with you has never been such easy before.
With all major platforms, desktop PC and Mobility, you are free free to serve anonymous at any time, any place at your convenience.
2ConnectMe uses the advanced algorithm to find a free agent for anonymous chat
During locating the free agent for the anonymous, 2ConnectMe uses the advanced algorithm in selecting a free agent to ensure the chat is answered in no time.
- higher priority in desktop agent than mobile agent,
- higher priority in those faster responses to the server request,
- whatsapp agent.
Never miss any anonymous message – 2ConnectMe forwards anonymous message to your agent email
In case idle agent is unavailable or the anonymous is wating for too long time, 2ConnectMe prompts the option for leaving an email message to your agent. This is ensure your business will not miss any important visitor message.
2ConnectMe classifies the anonymous to ensure only those agents with right knowledge to handle the chats
In 2ConnectMe, chat room is used to classify what service is requested by the anonymous. Whenever an agent is assigned to a chat room, the agent will be distributed with chats from the anonymous waiting in such chat room.
In the Forever Free service plan, a chat room ‘GENERAL’ is created by default and cannot be deleted. With Growing Business service or Entperise service plan, any chat room can be freely created and effective on the fly.
Integration through an unique chat room url WITHOUT programming knowledge needed
Each chat room comes with an unique Url address for the anonymous to ask for a free agent to serve. This chat room Url is the main integration points with the other 3rd party applications such as WordPress, Google Sites, any HTML page, Mailchimp, Youtube, Social Media such as Facebook. The integration is simple and no code and no programming knowledge is required at all.
Effortless creation of “Click To Call” button
With chat room Url address, Click To Call button can be created easily in any website, social media post. Even without third party application, chat room Url can be pasted in an email and the reader to click the chat room Url link to ask for idle agent to serve immediately.