2ConnectMe guarantees your contact center will become the most efficient one and the least effort to build.
- Out of box contact form with prebuit fully customizable contact form.
- essential functions such as skilset based agent chat distribution, last connected agent.
- free you from office hour settings of each agent by means of automatic forward customer chats to emails whenever all agents are engaged.
- support multi-chats with customers simultaneously.
- least effort in customization only required with check and tick in the settings configurations.
- detail agent online activities monitoring.
- support agent works in normal browsers, app in Google Play Store or Apple App Store.
Pre-built colorful theme and fully customizable Contact Form can fit any website style and business branding.
Without programming knowledge, any businessman can customise 2ConnectMe service to fit any business through checkbox options in the Settings.
Company Name, Logo, Header and Sub-header can all be customizable to fit your business needs.
Every field can be set hidden or mandatory.Every action button, Chat, Email, Voice, Video chat buttons on the Contact Form can be set hidden. This can control your customer what type of communication allowed in the chat.
Designed for contact center in large enterprise with those essential functions such as skillset based routing, agent multi-skillsets chat distribution, last connected agent.
With indepth knowledge in contact center operation, 2ConnectMe platform ensure your online business supported by the most efficient contact center operation. Advanced functions such as skillset based chat distribution and agent with multple -skillsets ensure agent resources best utilised. Last Connected Agent feature ensure client customner are distributed to same agent staff with higher priority to maintain continuity of the customer experience.
No restriction on agent work place and office hours
With sufficient data bandwidth internet connection, agents can work at any place, e.g. coffee shop, home or even inside your car. Your mutli-sites, multi-countries contact center operation can be up and running immediately.
No office hours settings is needed as the agent starts working as long as 2ConnectMe service is logon.
Customers served by agent with correct skillsets are guaranteed
Each agent can be assgined with multiple skillsets. The skillset here is equivalent to the name of chat room created, e.g. Sales, Service or General. The skillset (chat room) name can be freely created according to your business and it will start to function immediately.
In public chat rooms, the anonymous chat is distributed to the groups of agents corresponding to their skillsets, e.g. General, Sales, Service. Then, 2ConnectMe will find the idle agent within that group to answer the chat, for example, Service Chat Room for service support and Sales Chat Room for sales product support.
2ConnectMe also provides each agent with a PRIVATE chat room url which distributes the incoming customer chats to this agent only.
Priority of mobile and desktop agent can be configurable in the settings.
Last connected agent is also given higher priorty to connect to the same customer so that customer no need to tell the background of the chats to new agent again.
Free agent from office hour settings. Agent starts to handle chats as long as she logon to 2ConnectMe service.
2ConnectMe will, by default, forward the customer message to your email address whenever this is no agent. Free you from non-office hour settings.
Each agent can serve concurrent chats & multi-parties conference Chats. The expensive agent resources can be fully utilised.
Agent is able to handle multiple chats and conference chats to serve more customer chats concurrently. Using a single 2ConnectMe app, agent is able to handle customers from all channels such as website, offline media, social media or email click to call button.
Each anonymous chat room comes with its own settings such as contact form style and layout, InApp payment pricing scheme and chat distribution method.
All the settings and configurations are on a chat room basis. Each chat room comes with its own url, styles and customization. Each can be configured with completely different set of settings, e.g. Contact Form theme, Chat distribution method, InApp payment settings. 2ConnectMe service settings can be modified and become effective on the fly.
Detail Agent Activity Status and Monitoring can be shown in a single view. Proactive measures on agent resources can relieve the contact center traffic peak from visitor long waiting time.
Each agent has his own dashboard to illustrate the current status, e.g. chat room assignment, logon status. The contact center manager will have real time view of agent working status and the overall contact center traffic status.
2ConnectMe supports Apple iOS, Android, all major browsers in Windows, Mac and Linux
Apple App Store