Pricing

Find a plan that’s right for you!

“Solo User” plan empowers live chat with voice, video and remotely control other parties PC for Forever Free

Whether you are just starting or ready to grow business to next level. We have got pricing plans that fit any budget.

• If you are a freelancer and use 2ConnectMe service to charge customer for online consulting, teaching or any online service provision, Forever Free plan is more than enough function to support your own online consulting, education business through anonymous channel.
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• Forever Free – Solo User is recommended for the first time user who would like to have quick start to enjoy our service. Solo User type account is a simplified “Company” account with pre-configured settings on chat room.
• Forever Free – Company account is for those experienced “Solo User” who needs to expand the operation with a team of service staff working under this “Company” account. It comes with flexibile settings to allow configuration for any business needs.
• Two Forever Free plans below. “Solo User” type only restricts  remote control customer desktop with 40 minutes. “Company” type restricts each chat duration with 40 minutes, with remote customer desktop 15 minutes only and the annual total number of 500 connection to the anonymous customers.
• The WhatsApp like chats between 2 registered users with prior known other party email address is completely free. (This is through Friends / Business menu)
• Forever Free Plan -Solo User is for first time user with a lot of default settings on chat room.
  • unlimited Text, Screen Share, Voice, Video, SEE Customer Screen, Auto Text Triggers.
  • Limited to default chat room
    • GENERAL – for normal chat function without service fee collection.
    • PREAUTHORISED_CARD_AUTO_CHARGE_END: At the start of chat, client has to pre-authorise credit card for service fees to be posted automatically by 2ConnectMe at the end of chat. This chat room is pre-configured and only available in “Solo User” type account.
    • CHARGE_DURATION_ON_DEMAND: Service staff can issue invoice on the fly to the client to pay service fee during the chat. Ths chat room is pre-configured and only available in “Solo User” type account.
  • Each chat duration is unlimited.
  • For Remote Control Customer Desktop function, each chat is limited to 40 minutes.

• Forever Free plan – Company is with more than enough functions for any startup. It includes
  • unlimited Text, Screen Share, Voice, Video, SEE Customer Screen, Auto Text Triggers.
  • For account administrator, the 1st user opening the account, can handle unlimited number of chats/calls/emails from the default “GENERAL” chat room.
  • For agents, 500 customer connected chats/calls/emails are included and such entitlements will be renewed every year. Each chat is limited to 40 minutes.
  • For White Label function, the white label domain works. The emails sent to customer would still be with domain 2connectme.com as the sender “FROM” email address.
  • For Remote Control Customer Desktop function, each chat is limited to 15 minutes.

• Growing Business plan – 500 connected chats annually let you upgrade your FREE plan to
  • have unlimited number of Chat Rooms for handling 500 connected chats per year.
  • These 500 chats/calls/emails will be shared by all agents. The 40 minutes chat duration limited in Forever Free plan is lifted.
  • For White Label function, full functions are working including the white label domain and the emails sent to cusotmer with your business domain email address as the sender “FROM” email address.
  • For Remote Control Customer Desktop function, each chat is limited to 40 minutes.

• Large Enterprise plan – agent based monthly subscription (Free Trial for 14 days)
  • let your subscribed agents to handle unlimited number of chats from unlimited number of Chat Rooms and more.
  • The 40 minutes chat duration limited in Forever Free plan is lifted. 
  • The limits of chat duration for remote control customer destkop is lifted.
  • This monthly subscription is on per user account (agent ID) basis.
  • Free trial for 14 days. No credit card, no commitment, completely free during trialing period.

• Professional User plan – agent based monthly subscription (Free Trial for 14 days)
  • Same entitlements as Large Enterprise plan except chat room. Only chat room “GENERAL” is available.
  • Best for solo professional user who requires the advanced functions in Large Enterprise plan.
  • Free trial for 14 days. No credit card, no commitment, completely free during trialing period.

Notes:

• Voice Call, Video Call are supported in Google Chrome, Microsoft Edge, Mozilla Firefox and Safari browsers.
• Screen Sharing is only supported in Google Chrome browser or Mozilla Firefox.
• SEE Customer Screen is supported Only by the latest version of browsers, Google Chrome, Mozilla Firefox, Microsoft Edge and Safari. According to our experience, we can SEE customer screen about 70-80% of customer as of today in July 2018.
• Text Chat are supported in all browsers.
• It is not allowed to use 2ConnnectMe service for illegal activities or involving any pornographic materials.
• 2ConnectMe will not store any customer payment information locally. We send the payment information to service provider, e.g. Apple Pay, Google Pay, Android Pay, PayPal and AliPay directly. 2ConnectMe NEVER expose your payment credit card information to hackers.
• It is not allowed to resell the service without consent from 2ConnectMe Ltd.
• Should you have any question in pricing feel free contact our live agent for support.