Usage Cheat Sheet – Remote Control Desktop Computer

Setup “ConnectMe Customer” app on remote client customer computer

• Download and install “ConnectMe Customer” app on your Windows / macOS / Ubuntu for desktop computer to be remotely controlled. Learn More >
• Customer desktop computer keyboard layout must be same as agent service staff desktop. Learn More >

Scenario 1: Remote Control Customer Desktop Computer during live chat

• Agent service staff is able to remote control customer desktop computer during live chat. Learn More >
• Setup permission required in customer computer to be remotely controlled. Learn More >

Scenario 2: Remote Control Customer Desktop Computer (Unattended Mode)

• Agent service staff is able to remote control customer desktop computer even customer is away from it. Learn More >
• Setup Energy Saving Settings of customer computer in macOS for service staff remote control. Learn More >
• Setup Power & Sleep settings of customer computer in Windows for service staff remote control. Learn More >