Live Demo
We are more than happy to have a live demo with you.
Please start to book our demo.
Self-Run Demo
If you are still evaluating our 2ConnectMe functions and want to try our service before actual registration, this is the right place for you.
We have set up some agents and an online website for demonstration. You could logon an demo agent and visit online demo website from the steps of scenarios below.
The demonstrations below are designed in the terms of scenarios happening to online clients on your website and agent handling clients request with advance functions of 2ConnectMe to provide the best-in-class customer service.
Scenario 1: Client on a website is served with an agent empowered with video, voice text chat and screen share.
Scenario 1: Client on a website is served with an agent empowered with video, voice text chat and screen share.
- Logon demo agent.
- Client opens demo website.
- Client requests staff for assistance while browsing the demo website.
- Agent answers an incoming chat.
- Client connected a free agent.
- Client initiates video chat with agent.
- Agent receives video chat.
- Client and Agent video chat connected.
- Agent shares his own screen to client.
Logon demo agent
To start, you need to logon 2ConnectMe service as an agent. You will get a new Demo Agent by click the link here. Then, you will have a new logon agent as screen shown below.
Client opens demo website
A demo site is built with sticky message chat button on Shopify platform. Click the link here to open such demo html page.
Client requests staff for assistance
Agent answers an incoming chat
Client connected to a free agent
Client initiates video chat
Clicking video chat button starts video connection with agents. 2ConnectMe will ask you approval of camera and microphone access for video chat. Just click the green button to approve them.
If you are the first time to have video chat from 2ConnectMe service, the browser will as your approval as well. You have to click ALLOW button to success video chat connection as indicated below. The following screen is from Chrome browser as an example for illustration. Similiar screen for asking user approval to access the devices is prompted in other browsers, e.g. Firefox, Edge or Safari.
Agent receives video chat
Agent will be prompted by 2ConnectMe to ask for approval of camera and microphone access. Just click green button to approve the access.
If you are the first time to have video chat from 2ConnectMe service, the browser will as your approval as well. You have to click ALLOW button to continue video chat connection as indicated below. The following screen is from Chrome browser as an example for illustration. Similiar screen for asking user approval to access the devices is prompted in other browsers, e.g. Firefox, Edge or Safari.
Video Chat Connected
Agent screen sharing
Agent may click the share screen button to select which window, browser tab or application screen to share to client.
Scenrio 2: Agent provides the best in class customer service. Agent monitors the clients activity on the website and watch the client screen in real time. If needed, agent proactively initiates chat with client.
- Client opens demo website.
- Logon demo agent.
- Agent view on contact form status.
- Agent remote control of contact form.
- Agent writes whisper text to client.
- Agent sees client screen.
- Agent proactively initiates chat with client.
Client opens demo website
A demo site is built with sticky message chat button on Shopify. Click the link here to open such demo html page.
Logon demo agent
To start, you need to logon 2ConnectMe service as an agent. You will get a new Demo Agent by click the link here. Whenever you click such link, you will have a new logon agent as screen below shown.
Agent view on client’s contact form status
Each of contact form status is shown individually in the chat room traffic of agent console. Each contact form comes with a ID which can be used to trace the traffic data shown in the agent console.
Agent remote control of contact form
Agent is able to pop up or pull down of contact form remotely through the controls on traffic data of this contact form on agent console.
The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.
Agent writes whisper text to client
When agent finds the client stays on the same page for a long time, he may write whisper text to client for proactively to provide instant support.
The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.
Agent sees client screen
Before initiating chat, agent can see what client is doing on the website with advanced function of watch live screen button.
The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.
Agent proactively initiates chat with client
While seeing client screen, agent is able to offer instant assistance to client by message chat button on the traffic data of contact form in the agent console.
The following screen recordings illustrate the client contact form on the demo website is on the right screen and agent console is on the left screen.
